Privacy Policy

• No liability is accepted for the removal and fitting of customer-provided glass.
• No liability is accepted for paintwork lifting when removing tape.
• No liability is accepted for third party accessories fitted to the glass, including but not limited to dash cams, toll tags, and aftermarket digital antenna.
• No liability is accepted if the glass breaks or the crack extends during an attempt to repair a windscreen, as repair attempts can sometimes enlarge the chip due to micro-cracks from the initial impact, through no fault of the technician.
• A1 Autoglass is not liable for any direct or indirect loss or damage, including consequential or economic loss, resulting from any work performed.
• You consent to A1 Autoglass staff driving your vehicle for collection, delivery, and work-related purposes, both on our premises and on public roads.

When you schedule work with A1 Autoglass, you enter into a contract with A1 Autoglass. If your insurer or fleet operator fails to pay the invoice for any reason, you are responsible for the full payment. If you are arranging work for someone else, ensure you have written authorization from that person. If you cannot provide this, we will proceed based on your instruction and hold you responsible for all payments.

Full payment or any applicable excess is required for all work before the vehicle is released. Customers with approved credit limits must pay in full within the agreed credit terms. Goods remain the property of A1 Autoglass until full payment is received. If credit has not been approved, payment is required upon delivery.

As part of our quality control and training procedures, we monitor some incoming calls to ensure we meet your requirements.

The workmanship guarantee is non-transferable if you sell the vehicle. Third parties have no rights to claim under the terms of the guarantee, either before or after the vehicle is sold.

We will record and retain personal data to perform work, issue invoices, and for direct marketing of our services. We may access personal data held by your insurer or fleet operator to perform work for you.

These terms are governed by the laws of Australia.