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Terms and conditions

These terms apply when you book work with A1 Autoglass. Australian law governs them.

General

• No liability is accepted for the removal and fitting of customer-provided glass.
• No liability is accepted for paintwork lifting when removing tape.
• No liability is accepted for third party accessories fitted to the glass, including but not limited to dash cams, toll tags, and aftermarket digital antennas.
• No liability is accepted if the glass breaks or the crack extends during an attempt to repair a windscreen. A repair attempt can sometimes make the chip bigger because of micro-cracks from the first impact. This is through no fault of the technician.
• A1 Autoglass is not liable for any direct or indirect loss or damage from any work performed. This includes consequential or economic loss.
• You consent to A1 Autoglass staff driving your vehicle for collection, delivery and work-related purposes. This applies both on our premises and on public roads.

Service and payment

When you schedule work with A1 Autoglass, you enter into a contract with A1 Autoglass. If your insurer or fleet operator does not pay the invoice for any reason, you are responsible for the full payment. If you are arranging work for someone else, make sure you have written authorisation from that person. If you cannot provide this, we will go ahead on your instruction. You will be responsible for all payments.

Full payment, or any applicable excess, is required for all work before the vehicle is released. Customers with approved credit limits must pay in full within the agreed credit terms. Goods remain the property of A1 Autoglass until full payment is received. If credit has not been approved, payment is required on delivery.

Call monitoring

We listen to some incoming calls, for training and to check the quality of the service.

Guarantee

The workmanship guarantee is non-transferable if you sell the vehicle. Third parties have no right to claim under the guarantee. This applies both before and after the vehicle is sold.

Data

We record and retain personal data to perform work, issue invoices, and for direct marketing of our services. We may access personal data held by your insurer or fleet operator to perform work for you. Our privacy policy explains how quote forms, Tradify and Google measurement work.